Term and Conditions

1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any activity that could harm the site or its users.
• Respect the intellectual property rights of Quality Home Furnishings Store and third parties.

2. Product and Service Description

We strive to provide accurate descriptions and images of our products. However, slight variations in color, texture, or size may occur due to screen settings and manufacturing processes. If you have any questions about a product, please contact us before purchasing.

Our products are available for purchase in most regions globally, excluding certain remote areas and parts of Asia. If you are unsure whether we deliver to your location, please contact us at [email protected].

3. Order and Payment Terms

Orders are processed within 1-2 business days. During peak seasons, processing times may slightly increase. We will keep you informed of any delays.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping options:

• Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: £12.95.
• Free Shipping: Available for orders over £50, delivered via EMS with an estimated delivery time of 15-25 business days after dispatch.

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Quality Home Furnishings Store or its content suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

5. Liability Limitations

Quality Home Furnishings Store is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges policy.

To be eligible for a return or exchange, your item must be:

• Unused and in its original condition.
• In its original packaging, including all accessories and documentation.
• Accompanied by the original receipt or proof of purchase.

Please note that the following items are non-returnable:

• Candles & Home Fragrance: Due to hygiene reasons, these items cannot be returned once opened or used.
• Personalized or Custom-Made Items: These are non-returnable unless they are defective or damaged upon arrival.

To initiate a return or exchange, please follow these steps:

1. Contact us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
3. Securely pack the item(s) in their original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
4. Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
5. Once we receive and inspect your returned item(s), we will process your refund or exchange within 5-7 business days.

7. Refund Process

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. If you paid via PayPal, the refund will be credited to your PayPal account. For credit card payments, the refund will be credited to your card.

8. Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at:

Email: [email protected]

Address: 44 George St, Manchester, GB M2X 6PA